1. Account

Q: Is Sulwhasoo Online Account same as Sulwhasoo membership?
A: No, it is not the same. Sulwhasoo Online does not collect any personal data until customer created an account before checking out the cart. The purpose of Sulwhasoo Online account is to allow faster checkout in future when you make subsequent purchase.

Q: If I am an existing Sulwhasoo member, do I still need to create an account on Sulwhasoo Online?
A: Yes. Sulwhasoo membership data does not link with Sulwhasoo Online. Hence, you will need to create an account in order to make an purchase and enjoy membership points.

2. Membership

Q: I am not a Sulwhasoo member now. How can I join Sulwhasoo membership?
A: You can sign up for Sulwhasoo membership via this link:  https://www.sulwhasoo.com/sg/en/misc/membership/membership.html

Q: Can I earn Sulwhasoo membership points when I make purchase on Sulwhasoo Online?
A: Yes, you may earn Sulwhasoo membership points when you make purchase on Sulwhasoo Online

Q: Can I enjoy my birthday privileges (10% & double points) on Sulwhasoo Online?
A: All birthday privileges have been extended till 31 December 2020.
If your birthday month happens to be this month (e.g. June), and you made a purchase on Sulwhasoo Online in June, you will be automatically be rewarded with x2 or x2.5 points based on your first purchase during the birthday month. However, the 10% off regular products privilege does not apply to this bill. The 10% off privilege will only be applicable for purchase at Sulwhasoo ION Boutique only.

3. Points Redemption

Q: Can I make redemption on Sulwhasoo Online?
A: Unfortunately no. Expiring points redemption have to be made in store only. Alternatively, once you have made the payment on Sulwhasoo Online, send us a WhatsApp text via our Beauty eLounge number (+65 8907 0072
) and inform our Beauty Advisor that you would like to make the points redemption together with your current purchase. Do provide us with your order number so that our Beauty Advisor will include your redemption products in your parcel.

Q: Where can I see the list of items that I can redeem?
A: You may see the redemption list on this link: https://www.sulwhasoo.com/sg/en/misc/membership/membership.html